Terms of use

MarketNexus is a marketplace. By using it you agree to these terms.

Sellers

Every seller is an independent business verified by NexusAI. Each listing shows the seller's brand and registered name, address, contact details, GSTIN and, for food, FSSAI licence. Sellers set their own prices and are responsible for their products and services.

Orders and payment

You need a NexusAI account (your mobile number) to order. You pay once, online, through NexusAI's payment partner; cash on delivery and coupons aren't available. Your purchase is then split into one order per seller, each with its own GST invoice and tracking, all visible in My NexusAI.

Delivery

Sellers deliver to your address; some don't deliver to every PIN code, which the cart tells you before you pay.

Returns, refunds and disputes

Each listing shows its return policy. To return an item or report a problem, open your order and choose “Return items” or “Raise a complaint” for that seller. The seller has 48 hours to accept or answer. If it isn't sorted, ask NexusAI to decide; its decision is final on the marketplace. Refunds go back to your original payment method. Sellers are paid only after delivery and the return window (7 days unless the listing says otherwise).

Reviews

Only customers who bought an item can review it. Reviews aren't removed for being negative; anyone can report a review that is abusive, fake, spam or shares personal details.

Privacy

We share your name, phone and delivery address with the sellers in your order, only to fulfil it. Browsing is counted without cookies. You can see and manage your data in My NexusAI → Privacy.

Grievances

Contact our grievance officer, , through the grievance page. We acknowledge complaints within 48 hours and resolve them within one month.